We accept the following payment methods: 

- Credit/Debit Card: VISA/MASTERCARD 

- Cash on delivery and VaLU 

We offer free delivery for orders starting from 4,499 EGP, while our shipping fee may vary depending on your location.

Zone 1 : LE 60

• 6th of October
• Cairo
• Giza
• Helwan

Zone 2 : LE 65

• Al sharqia
• Alexandria
• Beheira
• Daqahliya
• Damietta
• Gharbiya
• Monofiya
• Port Said
• Qalioubiya
• Suez

Zone 3 : LE 70

• Bani Suef
• Fayyoum
• Kafr El Sheikh
• Minya

Zone 4 : LE 70

• Ismailia
• Sohag

Zone 5 : LE 95

• Assiut
• Aswan
• Luxor
• Marsa Matrouh
• New Valley
• Qena
• Red Sea

Zone 6 : LE 140

• North Sinai
• South Sinai

We are doing everything we can to deliver your order as quickly as possible. Please click here to learn about our shipping fees and delivery times across Egypt.

If you would like to check the status of your order: 

1. Log in to your customer account by clicking here: 

• In the "Email" field, enter your email address, then click "Continue". 
• In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email. 
• Return to the online store and enter the six-digit verification code. 

2. Click on the order for which you want to check the status: 

• Status "Confirmed": Your order is being processed. 
• Status "In Transit": Your order has been handed over to our delivery partner and is on its way. 
• Status "Cancelled": Your order has been cancelled. 

If you would like to check the delivery status of your order: 

You will receive an email from our delivery partner notifying you that your order is out for delivery. In this email, you will also find the delivery tracking link. You can also contact our Customer Service via WhatsApp for any information regarding the delivery of your package. 

Need to return or exchange a product? Don't worry, we've got you covered! 

We have complete trust in all our products, but we understand that they may not always be a perfect fit on the first try! 

That's why our return policy is designed for your satisfaction. We accept returns within 14 days from the date of receipt and guarantee that refunds will be processed within 10 days of receiving the returned items. Shop with confidence, knowing that we take care of everything! 

Conditions to be met: 

• You have 14 days after receiving your products to request a return. 
• The products must be returned in good condition, unused, and unwashed. 
• Must include proof of purchase. 
• Must include the original packaging, tags, and labels. 
• We do not accept exchanges/returns for underwear, briefs, bikinis, and sale items. 

How to proceed with a product return: 

1. Log in to your customer account by clicking here: 

In the "Email" field, enter your email address, then click "Continue". 

1. Click on the order for which you want to submit the return. 
2. If your order contains more than one item, select the items you wish to return. 
3. Choose a return reason and add a note for the store. 
4. Click on "Submit Request". 

If your return request is for an exchange, you will receive an email with shipping instructions and a return label. We will first collect the item to be returned. Once the quality check is approved (see the criteria in our return policy), we will ship your new item, with payment or a refund for the difference between the purchase price of the returned item and the exchange item.

If your return request is without an exchange, you will receive an email with shipping instructions and a return label. Once the quality check is approved (see the criteria in our return policy), we will proceed with the refund.

 

Where can I drop off my package for a return? 

The only option to return your package is through our delivery partner, who will come to your home to collect the package with the return shipping label attached. To arrange this, the customer service team of our delivery partner will contact you to schedule a pickup. 

Once the product is returned and inspected, you will receive a refund within 10 business days. 

How do you indicate that you want to exchange an item? 

After your return request, our customer service team will contact you within 24 to 48 hours to confirm your return and to determine whether you would like to proceed with an exchange or a return without an exchange. 

 

Are return fees free? 

In the case of a return with an exchange: the return fees for the old item and the delivery fees for the new item are free. 

In the case of a return without an exchange: the return fees are deducted from the amount to be refunded

What are the available refund options? 

1. For pre-paid orders: Automatic
refund on your Mojaa Wallet within
10 business days after receiving and quality checking the returned items.

2. For orders paid in cash on delivery: The refund will be done directly on your Mojaa Wallet, visible on your personnal Mojaa account, with no limit of validity.

Damaged Item 

If the packaging and/or product(s) are damaged at the time of delivery or do not match your order, you have the option to refuse the package with our delivery partner upon delivery. We are committed to exchanging and redelivering an identical product at no cost. 

If the product(s) purchased are defective, please contact us within 48hours of the delivery date. 

Order Cancellation Policy 

Changed your mind? Don’t worry, we’ve got it covered. We accept cancellation requests up until the delivery: 

1. For orders canceled before the products are shipped: 

How to proceed? Please send us an email at egypt@mojaa.com with your order number and the reason for your cancellation or send us a message via our live chat or WhatsApp by clicking here. 

How will I be refunded? For pre-paid orders, the refund will be processed automatically once the products are received at our warehouse and will be made on your Mojaa Wallet (the refund may take up to 5 business days). 

2. For orders canceled after shipment and up until delivery (In transit): 

How to proceed? Please send us an email at egypt@mojaa.com with your order number and the reason for your cancellation or send us a message via our live chat or WhatsApp by clicking here. You simply need to refuse the package when our delivery
partner arrives. Please note, cancellation requests for orders in transit can
only be made by refusing the package from our delivery partner.

How will I be refunded? For pre-paid orders, the refund will be processed automatically once the products are received at our warehouse and will be made on your Mojaa Wallet (the refund may take up to 5 business days). 

1. Log in to your customer account by clicking here: 

• In the "Email" field, enter your email address, then click "Continue". 
• In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email. 
• Return to the online store and enter the six-digit verification code. 

2. Click on the order for which you wish to submit the return. 

3. If your order contains more than one item, select the items you want to return. 

4. Choose a return reason and add a note for the store. 

5. Click "Submit Request" to proceed. 

If your return request is approved (see the criteria in our return policy) and requires shipping, you will receive an email with shipping instructions and a return shipping label. 

1. You have 14 days after receiving your products to request a return.

2. The products must be returned in good condition, unused, unwashed, in their original packaging, with all tags intact, and accompanied by the purchase invoice and any other contents. 

3. We do not accept return/exchange requests for swimwear, underwear, and sale items. 

You have the option to return your package in the following way: 

• Our partner, Mylerz, will come to your home to collect the package with the return shipping label attached.
• To arrange this, Mylerz's customer service will call you to schedule a pickup. 
• Once the product is returned and inspected, you will typically receive a refund within 10 business days

The following refund options are available: 

• Return with exchange: Return and delivery fees for the new item are free. 
• Return without exchange: The
  return fees are deducted from the amount to be refunded.
• For cash on delivery payments, refunds will be made directly to your Mojaa Wallet, and return fees will be covered. 

1. Log in to your customer account by clicking here: 

• In the "Email" field, enter your email address, then click "Continue." 
• In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email. 
• Return to the online store and enter the six-digit verification code. 

2. Click on the order for which you want to submit the return. 

3. If your order contains more than one item, select the items you want to return. 

4. Choose a return reason and add a note for the store. 

5. Click "Submit Request" to proceed. 

If your return request is approved (see the criteria in our return policy) and requires shipping, you will receive an email with shipping instructions and a return shipping label. 

Changed your mind? Don’t worry, we’ve got it covered. We accept cancellation requests up until the delivery: 

1. For orders canceled before the products are shipped: 

How to proceed? Please send us an email at egypt@mojaa.com with your order number and the reason for your cancellation or send us a message via our live chat or WhatsApp by clicking here. 

How will I be refunded? For pre-paid orders, the refund will be processed automatically once the products are received at our warehouse and will be made through your Mojaa wallet (the refund may take up to 5 business days).

2. For orders canceled after shipment and up until delivery (In transit): 

How to proceed? Please send us an email at egypt@mojaa.com with your order number and the reason for your cancellation or send us a message via our live chat or WhatsApp by clicking here. You simply need to refuse the package when our delivery partner arrives. Please note, cancellation requests for orders in transit can only be made by refusing the package from our delivery partner. 

How will I be refunded? For pre-paid orders, the refund will be processed automatically once the products are received at our warehouse and will be made through your Mojaa Wallet (the refund may take up to 5 business days). 

If the packaging and/or product(s) are damaged at the time of delivery or do not match your order, you have the option to refuse the package with our delivery partner upon delivery. We are committed to exchanging and redelivering an identical product at no cost. 

If the product(s) purchased are defective, please contact us within 48 hours of the delivery date. 

All our products are sold from Egypt.  

Yes, all our prices include VAT and customs duties. You will not have any additional fees to pay upon receiving your order. 

We understand that you might want to try on your pair of sneakers, but we are a 100% online store, and therefore, we do not have a showroom. However, our return/exchange policy and delivery service are among the best in the country. You will be able to try our products in the comfort of your home and easily return them for an exchange or refund. Additionally, you will find a size guide here to assist you.

We are a 100% online store, and therefore, we do not have a physical store or showroom.

Customer service hours are from 9 AM to 12 PM and from 1 PM to 6 PM, Saturday to Thursday. EMAIL US: egypt@mojaa.com / CALL US: +201206287514

No problem! You can refer to our size guide to help you find the perfect fit.

Looking for general information? 

For any questions about our concept (products, brands, return/exchange policy, refund policy, delivery times, etc.), we recommend checking our live chat on the website, browsing through our FAQ, or reaching us by email at egypt@mojaa.com. 

Need after-sales service? 

For after-sales service inquiries (delivery date, return/exchange request, refund request, etc.), we suggest contacting us via Live Chat or WhatsApp by clicking here. 

Opening packages upon delivery is not allowed.