Softride Carson Club Adults Unisex Sneakers Navy
Softride Carson Club Adults Unisex Sneakers Navy
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Description
Description
SOFTRIDE
SOFTRIDE Carson: ultra-soft comfort with SOFTRIDE and SOFTFOAM+. Iconic silhouette for runs or everyday wear.
Features:
- Surface type: Road running
- Recommended for: neutral pronators
- Lace closure
- Color Shown :NVY/WH/BK
- Style :31015402
- Mesh upper
- SOFTRIDE midsole
- SOFTFOAM+ sockliner
Return & Refund
Return & Refund
Return & Exchange Policy
At Mojaa Egypt, we want you to be completely satisfied with your purchase. If you need to return or exchange a product, please review our policy below:
Return & Exchange Period:
You have 14 days from the date of receipt to return or exchange your product.
Return Policy:
If you need to return your order, please fill out the form located at the bottom of the page.
Return to Cairo and Giza takes a maximum of 3 to 5 working days, including the quality check period. It takes 5 to 7 working days for the rest of the governorates, including the quality check period of the product.
You can return within 14 days of receiving your order, provided that the item is in the same condition as received, in its original box, with the price tag.
If the product is returned in a condition other than its original condition, the product will be returned to you again.
Delivery and return fees are charged from the original order value during the refund as it is not refundable.
We have several options for refunding your return order:
If the order was paid in cash upon receipt, your refund will be added to your Mojaa Wallet credit to use it on your next order.
Please note that the value of the order will be refunded to the same payment method if your order was paid by Valu, Souhoola, Premium, Contact or through any bank card.
If the amount is returned to the same payment method, it takes 3 to 14 working days for the amount to appear on your account again
Exchange Policy:
The exchange is only available for the same model in a different size. Here are the exchange steps:
If you need to Exchange your order, please fill out the form located at the bottom of the page with the size you need or Contact Us to assist you.
The exchange process takes 5 to 7 working days. The original order will be collected from you, and once it is returned to us and inspected, the exchange order will be shipped to you.
Important Notes
-
Defective products are eligible for a full refund.
-
Due to the shipping company's guidelines and our policy, inspection upon delivery is not permitted.
-
Items such as supplements and personal use products (e.g., socks, boxers, sports bras, swimsuits, headwear, water bottles) are non-returnable and non-exchangeable unless they have a manufacturing defect.
Contact Us
-
Customer Service Phone: +201206287514 (Saturday to Thursday, 10am to 6pm)
-
Social media: Facebook, Instagram, or our Website Chat Bot (Daily from 10am to 12am)
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Email: egypt@mojaa.com (Daily)
FAQs
WHAT PAYMENT METHODS ARE ACCEPTED?
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment methods: - Credit/Debit Cards: VISA/MASTERCARD - Cash on Delivery - VaLU
WHAT ARE THE SHIPPING FEES?
WHAT ARE THE SHIPPING FEES?
We offer free delivery for orders starting from LE 4,499, while our shipping fee may vary depending on your location.
Zone 1 : LE 60
- 6th of October
- Cairo
- Giza
- Helwan
Zone 2 : LE 65
- Al sharqia
- Alexandria
- Beheira
- Daqahliya
- Damietta
- Gharbiya
- Monofiya
- Port Said
- Qalioubiya
- Suez
Zone 3 : LE 70
- Bani Suef
- Fayyoum
- Kafr El Sheikh
- Minya
Zone 4 : LE 70
- Ismailia
- Sohag
Zone 5 : LE 95
- Assiut
- Aswan
- Luxor
- Marsa Matrouh
- New Valley
- Qena
- Red Sea
Zone 6 : LE 140
- North Sinai
- South Sinai
WHAT'S THE RETURN & REFUND POLICY?
WHAT'S THE RETURN & REFUND POLICY?
Return & Exchange Policy
At Mojaa Egypt, we want you to be completely satisfied with your purchase. If you need to return or exchange a product, please review our policy below:
Return & Exchange Period:
You have 14 days from the date of receipt to return or exchange your product.
Return Policy:
If you need to return your order, please fill out the form located at the bottom of the page.
Return to Cairo and Giza takes a maximum of 3 to 5 working days, including the quality check period. It takes 5 to 7 working days for the rest of the governorates, including the quality check period of the product.
You can return within 14 days of receiving your order, provided that the item is in the same condition as received, in its original box, with the price tag.
If the product is returned in a condition other than its original condition, the product will be returned to you again.
Delivery and return fees are charged from the original order value during the refund as it is not refundable.
We have several options for refunding your return order:
If the order was paid in cash upon receipt, your refund will be added to your Mojaa Wallet credit to use it on your next order.
Please note that the value of the order will be refunded to the same payment method if your order was paid by Valu, Souhoola, Premium, Contact or through any bank card.
If the amount is returned to the same payment method, it takes 3 to 14 working days for the amount to appear on your account again
Exchange Policy:
The exchange is only available for the same model in a different size. Here are the exchange steps:
If you need to Exchange your order, please fill out the form located at the bottom of the page with the size you need or Contact Us to assist you.
The exchange process takes 5 to 7 working days. The original order will be collected from you, and once it is returned to us and inspected, the exchange order will be shipped to you.
Important Notes
Learn More
Contact Us
egypt@mojaa.com (Daily)
WHAT'S SHIPPING POLICY?
WHAT'S SHIPPING POLICY?
Shipping & Delivery Policy
Welcome to Mojaa Egypt! Here's everything you need to know about our shipping and delivery process:
Shipping Process:
All orders are dispatched from Mojaa using an express shipping company, covering all regions in Egypt.
Order Confirmation:
After placing your order, you'll receive a confirmation email with your order number and status updates. To ensure you receive these details, please include your email address when registering your order.
Shipping Costs:
Shipping fees are calculated based on your location and the specifics of your order, including the number of items, seller differences, and shipment weight. Costs may vary for different pieces within the same order.
Inspection & Returns:
Please note that inspection of orders upon delivery is not permitted. If you encounter any issues and wish to return or exchange your order, please follow our return policy for assistance.
Return Policy:
You can return or exchange items within 14 days of receipt. Note that shipping and return charges are applicable unless the item is defective.
Defective or Incorrect Items:
If you receive an incorrect or defective item, please contact us within 48 hours of receipt so we can resolve the issue promptly.
Return Costs:
Shipping, return, or exchange costs are the responsibility of the customer and are non-refundable in case of return.
Delivery Timings:
Cairo and Giza: 1 to 3 working days.
Other Governorates: 3 to 5 working days.
Order Cancellation:
You may cancel your order at any time. We appreciate your feedback on the cancellation reason to help us improve our services. For prepaid orders, the refund will be processed to your original payment method within 3 to 14 working days.
Contact Us:
Customer Service Phone: +201206287514 (Saturday to Thursday, 10am to 6pm)
Social Media: Facebook, Instagram, or our Website Chat Bot (Daily from 10am to 12am)
Email: egypt@mojaa.com
Thank you for choosing Mojaa!
HOW TO CONTACT US?
HOW TO CONTACT US?
EMAIL US: egypt@mojaa.com
CALL US: +201206287514
